Aadhaar: World’s Largest Biometric Id System

Baal Aadhaar - Mandatory For Children Aged 5-15

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Aadhaar: World's Largest Biometric Id System

Iqball Ahmad

In a bright development, Unique Identification Authority of India (UIDAI) has once again been awarded first rank amongst all Group A Ministries, Departments and Autonomous Bodies for resolution of public grievances. The first rank has been awarded in the rankings report published by Department of Administrative Reforms and Public Grievances (DARPG) for November 2022. This is the fourth month in a row when UIDAI has topped the said rankings.

Enhanced User Experience, Improved Delivery

UIDAI’s new Open-Source CRM (customer relationship management) system is enhancing user experience and improving service delivery to the residents. This system has the capability to support multiple channels like phone call, e-mail, chatbot, web portal, social media, letter, and walk-in through which the grievances can be registered, tracked and resolved effectively.

Through this new CRM system, UIDAI has moved towards centralized grievance handling mechanism. The UIDAI head quarter and its regional offices (ROs) are using common platform for CRM case creation and resolution through various channels.

‘Aadhaar Mitra’ Becoming Popular

UIDAI’s newly launched Artificial Intelligence and Machine Learning (AI-ML) based Chatbot, ‘Aadhaar Mitra’ is also becoming popular among residents and has even featured in a popular TV quiz show hosted by a famous film star. Around 30,000 conversations on “Aadhaar Mitra” are happening on daily basis and it is expected to cross the 50,000 mark soon.

The new Chatbot comes with enhanced features like – check Aadhaar enrollment/update status, tracking of Aadhaar PVC card status, information on enrollment centre location etc. Residents can even register their grievances and track them using Aadhaar Mitra. “Aadhaar Mitra” is available in both English and Hindi languages.

Committed To Enhance Ease Of Living

UIDAI is constantly working to facilitate ease of living for residents and is further committed to strengthen its Grievance Redressal Mechanism towards an even more efficient service delivery.

As a matter of fact, UIDAI was initially a division of the Planning Commission, which is today known as the NITI Ayog. But in 2015, the government changed the “Allocation of Business Rules” to include UIDAI under the control of the Department of Electronics and Information Technology. In 2010, a person resident residing in Nandurbar, Maharashtra, received the first UID number, also known as an Aadhaar.

The body is now responsible for the enrolment, authentication and management of all stages in the development of the Aadhaar Card life cycle.

The key vision of the body is to enable people with a UID and a digital platform to be able to authenticate themselves from anywhere and at any point of time.


* Good governance through the efficient delivery of subsidies.

* Compliance to the Aadhaar Act 2016.

* Create a procedural system of the issuing, authenticating and updating of Aadhaar numbers.

* Enable confidentiality and security of identity-related information.

* To provide Aadhaar to every Indian citizen while adhering to strict quality matrices and turnaround times.

* To assure the technical infrastructure’s scalability, and availability.

* To establish a long-term organization that would uphold and carry forward UIDAI’s ideals and vision.

Aadhaar Data For Children

The Unique Identification Authority of India (UIDAI) has recently issued a guideline regarding children’s Aadhaar card which is called Baal Aadhaar. According to the latest guideline released by the authority, it is mandatory to update biometric information in Aadhaar data for children attaining the age of five and 15 years.

Recently, UIDAI tweeted and informed that it is mandatory to update the biometric details of children between 5-15 years and to do so, the procedure is free of cost. Moreover, the authority announced in another tweet that there has to be no change in the child’s Aadhaar number after updating the biometrics. Hence, the authority has informed the parents to visit the nearest Aadhaar enrollment centre to fill the form and update the biometric data of the children.

New-born infants will soon receive a temporary Aadhaar number to be renewed with biometric data on attainment of majority, as the Unique Identification Authority of India (UIDAI) prepares to launch two ambitious pilot programmes aimed at plugging misuse and deepening its reach countrywide. It will also integrate its data with death registration records to prevent misappropriation of government benefits by using Aadhaar numbers of deceased citizens.

UIDAI: The Pride Of India

It is a matter of great pride that UIDAI as a department is providing Unique Identification to every citizen of the country. UIDAI is achieving new laurels with every passing day. It is contributing to the security and progress of the country in a great manner.

We need to beat in mind that Aadhaar is the world’s largest biometric ID system. World Bank Chief Economist Paul Romer described Aadhaar as “the most sophisticated ID programme in the world”. Considered a proof of residence and not a proof of citizenship, Aadhaar does not itself grant any rights to domicile in India. In June 2017, the Home Ministry clarified that Aadhaar is not a valid identification document for Indians travelling to Nepal and Bhutan.

Prior to the enactment of the Act, the UIDAI had functioned, since 28 January 2009, as an attached office of the Planning Commission (now NITI Aayog). On 3 March 2016, a money bill was introduced in the Parliament to give legislative backing to Aadhaar. On 11 March 2016, the Aadhaar (Targeted Delivery of Financial and other Subsidies, benefits and services) Act, 2016, was passed in the Lok Sabha.

UIDAI is undoubtedly the pride of India.

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